This is a reply from a UK bank who kept on insisting I send them a letter confirming my change of address. When it was pointed out that this had been done and in fact they had sent an email confirming receipt of the new address they then followed up with what must rank as one of the most stupid replies I have ever received.
I can confirm that we have received your letter stating your new address. Unfortunately we are not permitted to make any changes on a customers account without being directly told to by the customer. Although your letter detailed your new address it did not however request that we amend this. In order for us to action this we do require another written request, this must be signed and dated.
About Me
- Tridhos
- Retired in 2005 moved to Thailand for the climate and cuisine I decided to start my own blog after reading a letter of complaint from a Canadian to the Canadian Passport Office and realized that when dealing with large organizations I have had much the same experience.
No comments:
Post a Comment